Q: What time is check-in and check-out?
Check-in is 2pm, check-out is 10am.
Blue Lagoon Resort FAQs
Browse the Blue Lagoon Resort frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Booking & Check-In
Information about bookings, payments and check-in.
Q: Do you require a security bond upon check-in?
We require a valid credit card for security upon check-in. Unfortunately we do not accept AMEX.
Q: Is after hours check-in available?
Yes.
Q: Can I have a late check-out?
We are happy to accommodate a late check-out if it is available. Depending on how late, a charge may apply.
Q: When do I have to pay a deposit?
A 20% deposit is required on direct bookings to secure the accommodation.
Q: What are the reception hours?
Mon-Fri 8am to 5pm
Sat-Sun 8am to 1pm
Q: Can I book local attraction tickets at reception?
Yes, we have a tour desk and dedicated, knowledgeable staff ready to assist.
FAQ Categories
-
7 FAQs
-
7 FAQs
-
6 FAQs
Services & Facilities FAQ's
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
Yes there is free WiFi available in all apartments and common areas (excluding budget/economy studios).
Q: What facilities do you have?
We have 3 pools (one a lap pool), gym/fitness centre, tennis court and 3 BBQs.
Q: Do you have lifts?
Lifts/elevator access is available to some apartments. Please call or email at time of booking if lift access is required.
Q: Is there car parking available?
Yes, we have free car parking available for our guests.Q: Is all linen provided?
Yes.
Q: How often are the rooms serviced?
Rooms are serviced for stays of 7 nights or more. A service includes fresh linen and towels and beds are made. A daily service is available at extra cost.
Q: Is the pool heated?
Yes.
FAQ Categories
-
7 FAQs
-
7 FAQs
-
6 FAQs
Location FAQ's
General information about our location.
Q: How close is Trinity Beach & Cairns?
Trinity Beach is 20 kms from Cairns.Q: Are there shops or restaurants nearby?
Yes, several restaurants on the edge of the resort and plenty more restaurants and shops within a few minutes’ walk.
Q: Is there public transport nearby?
Yes, the bus stop is only about 200 metres away.
Q: What local attractions are in the area?
The Great Barrier Reef, Kuranda Scenic Railway and SkyRail, Daintree Rainforest and Cape Tribulation , Atherton Tablelands, Cairns Tropical Zoo, Hartley’s Crocodile Adventures and the Cairns Go Kart track to name just a few. Coming soon is the Adventure Waters theme park, just 10 mins away at Smithfield. Crocodile Adventures and the Cairns Go Kart track.
Q: How far away is Cairns Airport?
Cairns Airport is only 20km away.
Q: Where can I buy groceries locally?
There is a small convenience store 2 minutes walk, small supermarket 8 minutes walk and large shopping centre 10 minute drive or short bus ride away.FAQ Categories
-
7 FAQs
-
7 FAQs
-
6 FAQs